Feedback from our customers gives Ian McGraw Photography opportunities to learn and
improve. I value feedback about my services and recognise the right of my customers
to make a compliment, criticism or make a suggestion about my services. I am committed to using customer feedback to improve my services and focus on the needs of my
customers.

There are a number of ways you can leave feed back for me:

• Join my facebook group.
• Use my contact form.
• Use the FreeIndex reviews service (see below).
• Write me a review on Google.
• Commenting on my website postings.

Which ever method you prefer I really appreciate your time in providing your thoughts.

Best regards, Ian.

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One Response

1. Matt Selbie says:

   August 3, 2010 at 4:16 am

   We can help with this! And its very cost effective. Here is the pitch!

   Opiniator is an on-the-spot customer comments card where real customers use their own mobile phone to give their feedback about your business whilst they are consuming your product or experiencing your service.
   OPINIATOR can replace most existing feedback mechanisms – including mystery shopping, email and web surveys and costs a fraction of the price. OPINIATOR can answer most of the major fundamental business questions by collecting on-the-spot customer scores, ratings and ideas to:

   Rate the elements of your offer – and how well they were delivered
   Determine how satisfied your customers are – and whether they will coming back or recommending you to others
   Calculate what are most important parts of your offer to the customer – and what is the right priority for any fixes
   Track all responses over time to see if improvements are being made
   Benchmark performance by location, product or staff
   Answer the more strategic questions about your business – who are my competitors, how much should I charge, what else could I sell, who are my customers
   Prompt the business to react to issues immediately via an alert system – and ensure the customer can be retained before they go elsewhere
   Engage the customer by asking for their thoughts and ideas – never collecting any personal data
   Delivering powerful brand material through testimonials and performance charts, emails or phone numbers if expressly opted-in

   Reply

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